The diffuser doesn’t turn on! I’ve contacted pilgrim 5 times and no one has responded to send me a return label.
Worst product and company ever!
Sofia Ceramic Cover
I have just opened this today, and the globe was broken. Disappointed as my first one arrived intact. Now I start the process of returns, etc. which is so time consuming for me.
We are terribly sorry for the inconvenience and we appreciate the opportunity to get this issue resolved.
I diffuse this during my workday to keep me productive and positive. Love this exotic scent combo!
Thank you so much for taking the time to leave this great review. Super excited that you are enjoying your diffuser.
Have an awesome day.
Teo is beautiful in every way and a joy to have in my home.
Thank you for taking the time to leave us an awesome review. We are happy you are enjoying your Teo.
Let’s talk about this awesome company. I wrote a review about how I loved my Zoe but had a little leaking issue. The company wrote me back asking for me to send video of it running. I did and 2 weeks later I look on my porch and they have sent me a new Zoe. Works perfectly and I’m just amazed at how awesome this company is. Thank you so much.
Thank you for taking the time to leave this awesome review. We are so delighted that you are happy with your Zoe.
I absolutely love my new diffuser, I have gathered a few over the last couple of years and this is definitely my favourite, with all the options. The one slight niggle is that if you have it set for two hours (for example), the light doesn’t turn off when the mist stops - unless I’m missing something?
How are you today? Thank you so much for leaving this review and I will be reporting this issue to our manufacturer, but I am happy to hear that you love your diffuser.
Love this diffuser! It’s so lovely to look at and even better when its light is on. There are so many different permutations using the remote control and diffusing lasts for hours due to the bigger water compartment.
Get one, you won’t regret it!
I am so happy to hear that you love your diffuser. Thank you for taking the time to leave an amazing review.
I am an oil diffuser kind of person. I even have a portable one in the car. I own all sorts of diffuser, and Zoe is the BEST that I have owned. It’s powerful and it covers my home office (about 100 sq ft ) quite well. I have the diffuser on almost all day. The only thing that I noticed when I set it to diffuse for two hours, the two-hour indicator remains unlit. But that’s not enough for me to return it as I love, love this item.
I’m likely to get another one for the kitchen.
Wow! I am happy to hear that you love your diffuser and I am excited that you are getting another one. Thanks for taking the time to leave this amazing review.
Nice but too pricy for what it is.
We are happy you love your Sofia diffuser and we appreciate your feedback as well.
I was very excited to receive my Teo. It arrived and was very nice to look at, it did arrive with a small chip and the top was replaced immediately by Pilgrim. Since then the whole unit has stopped working after just a short couple of months. It still lights up, but no mist comes out and the water level never drops. VERY disappointed that I wasted my money.
We are so sorry that you are not satisfied with your diffuser and we are happy to receive the opportunity to make sure you are satisfied. Please check your inbox for further directions.
My last diffuser gurgled, like, a lot. Zoe's much more silent and the scent just LASTS! Good stuff, highly recommended.
We are so happy to hear that you love your Zoe diffuser. We appreciate the time you took to leave us a review,.
In love with the whole aesthetic! The mist was strong too and the tank's easy to clean.
Ordered the diffuser and oils months ago and was asked to leave a review...Never have received the order!
I am so sorry to here that you have not yet received your order I will check on this and get back to you via email.
The three of these scents together are amazing, so unique and they capture your senses and get you on task. Individually, they shine. Highly recommend.
We are happy to hear that and we appreciate you taking the time to leave us a review.
Nothing but love for this great diffuser! Nothing like anything I've owned before.
Looking for that one decoration piece to tie it all together? It's no painting, but the zoe definitely looks (and smells) like a work of art.
Decided to go all in with my first purchase. I'm in love with aromatherapy and i feel like there was no better way to start than with Zoe.
Thank you so much, love using & love how pretty it is...... maria
We are so happy that you love your diffuser.
I love this Theo , exactly as I envisioned my diffuser. I was just hoping it could run 10 hours ( while I am up & about )
Its a bummer it doesn't run that long, I agree. But we are happy that you love your diffuser.
Is it possible to return this diffuser? I thought it had the ability to run overnight but I see it only has a 3 hour max. This is not going to work for me. Thanks!
I am sorry to hear that you are not satisfied with your diffuser. Please check your inbox for further instructions.
I am so thrilled with my Teo diffuser. It was super easy to assemble. I was using it within minutes of it arriving. The mist is soothing. I am able to add as much or as little essential oil as I desire. The light is soft and peaceful. Overall, it provides a soothing, peaceful, and delightful experience. AND, it looks beautiful. I would highly recommend.
Hey Aunt Cindy,
We wanna thank you for taking the time to leave an awesome review. We truly appreciate that.
Zoe just came in from delivery and I have to say that it feels even more impressive than it looks! Insane capacity and it runs all day no prob.
I’m in the process of having an essential oil diffuser in every area of my home. I’m trying out various diffuser and, so far, I like TEO. It’s definitely has the nicest visual appeal!
We appreciate you taking the time to leave a review.
My Dad is in Hospice and I am trying my best to emotionally be on board. Thank goodness for you!
Our thoughts are with you.