• Quality & Secure Materials
We pride ourselves on providing quality and secure materials for all our diffusers. Our SOFIA diffuser is crafted from FSC-certified (forest stewardship council) Oak wood and it’s ceramic cover is carefully handmade. Plastic parts are all BPA-free PP.
• FSC Certification
We thought you might be curious! FSC stands for Forest Stewardship Council. It guarantees that our suppliers promote environmentally safe, socially beneficial and economically viable management of the world’s forests.
• Environment-Friendly Materials
We wish the answer was yes. Unfortunately, due to lack of alternatives, some parts of the diffuser are made with plastic. But don’t worry, we always make sure it’s BPA-free!
• BPA-free Plastics
BPA stands for Bisphenol-A, a chemical used to produce plastic products. Unfortunately, it's been reported that BPA can leach from containers into liquids (and foods) and pose a potential health risk. Naturally, we chose not to use any in our products and guarantee that all of them are BPA-free.
• Alternative Mist Mode
The “alternative mist mode” on Sofia is a mist output setting of 2min ON, 1 min OFF.
• Adaptive mist mode
“Adaptive mist” allows you to choose a level of intensity at which mist is diffused by your SOFIA using a scroll button. This way, you can adjust the amount of essential oil being diffused as you please.
• Meditation Light
Our diffusers simulate a relaxed breathing pattern through the “mediation light”, which is a light setting that creates a light intensity pattern to repeatedly go slowly up and then down, mimicking a calm and meditative state of breathing.
• Dsigned in Italy.
Our diffusers are designed in Italy and assembled in China. Our assembly line is BSCI certified (Business Social Compliance Initiative) and is among ISO quality standards (International Organization for Standardization).
• Universal Adapter & Instructions Manual
All our diffusers come with user manuals. We also provide an international adaptor that is compatible with US/CA/UK/EU/AU plugs.
• Spare Covers & Replacements
Don’t fret! Spare covers and glass reservoir replacements are available for purchase for USD 30.
• 1-year Warranty
Yes! All our devices include a 1-year warranty. Please contact Caurel at firstname.lastname@example.org for more details.
Billing, shipping, returns
• Secured Payment Channels
We accept PayPal and all payments accepted by Stripe (MasterCard, Visa, American Express). All prices stated are in USD.
• World-wide Shipping
We ship internationally! We offer free 4-day shipping to the contiguous United States for all orders, while shipping costs and import taxes will be calculated at checkout for orders outside the US.
• 30-day Return Policy & Refund
We hope this won’t be the case, but yes, if you are not satisfied with the product we have a 30-day return policy where you can receive a full refund on your order. Please send us an email at email@example.com if you decide you’d like to return your order. If the item received is broken, please contact us at firstname.lastname@example.org with your order ID number and a picture or video of the broken device so we can help issue you an exchange or a refund. Credit card refunds can take up to 5-10 business days to appear on your bank statement. If the refund is made through PayPal, expect up to 2-3 business days.